All of our shipments are delivered with a required signature unless otherwise specified. You spent money on it and we want to ensure its safe delivery. We will be happy to ship via Next Day Air, Second Day Air, or Three Day Select if you request it and are willing to pay for it. We will inform you of the cost of shipping as reasonably soon as possible. Unless otherwise requested, we will select a shipping option that minimizes cost. In light of this fact, we will charge you only what it costs us to ship to you, no more and no less. The products we carry vary in size and weight as much as your delivery location. Goose Gear will communicate directly with End User to review defect and extend appropriate remedies as warranted. All warranty issues will be resolved directly by Goose Gear and End User, where it applies.Original Purchaser is eligible for warranty coverage with valid proof of purchase.Once an order is placed, if that order is canceled within its predicted production timetable, you will be charged a 20% cancellation fee.If product is not resalable, we cannot accept a return. A restocking fee of 20% will be applied to the amount. Upon return, Goose Gear, in its sole discretion, will assess product’s condition for resale. Returned product will be inspected for damage or evidence that it was installed. Products must be returned in original packaging and adequately protected for carrier handling.If you are dissatisfied with the product once your order is received, you are solely responsible for return shipping costs.If your order contains incorrect products or has been damaged in transit, documentation and photos are required within 72 hours of receiving the order.Return, Exchange, and Cancellation Policies All other products ship at a flat rate of $55 at checkout. You will checkout with a zero cost shipping payment and we will contact you with an exact quote and collect payment at that time. This pricing can vary between $150 to $500 per package based on distance and destination. Trail Kitchen Van Kitchen and Mini Van Kitchen products are shipped by truck freight from the manufacturer. Please note that there is a 4-6 week production lead time on all Trail Kitchen products.
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